SoKat’s patent-pending chatbot can be used for healthcare, education, training or to enhance customer experience when interfacing with government agencies, healthcare systems, or commercial entities. Our chatbot is power by Artificial Intelligence, but also has the capability to immerse the learner-user in a 3D, Augmented-Reality environment, for an optimal learning experience. The AI and ML feature allows our chatbot to create and sustain a personalized pedagogical experience for each learner-user, and is endlessly scalable and readily accessible for enterprise cloud applications.

Project: AI-based AR Chatbots

Problem:  Popularly used chatbots lack immersive, conversational dialogues. Often the responses generated from them are succinct and often rule-based. Furthermore, they are trained for a specific problem and are usually hard to customize based on the context. The one-size-fits-all approach makes it difficult to scale it to encompass a large audience with different backgrounds and understanding levels. Having a chatbot that responds in the same manner to a middle-grade student and a working professional with a graduate degree seems unintuitive.

Solution:  Our team created an AR-based AI chatbot that is immersive, intelligent, and adapts to the user based on their needs and backgrounds. Our solution fosters learning and communication through engaging conversations. For training solutions, users can learn by asking questions. The 3D chatbots are rendered as Augmented Reality (AR) characters, making them more life-like than traditional audio-based chatbots. At the core we use cutting-edge NLP models to generate response text.

Lessons Learned: User engagement requires immense thought – human centered design (HCD) is key to adoption of any emerging technology. Additionally, even the most cutting-edge NLP models today require tweaking to work well in a real-life situation. We believe there is still time for the AI-singularity.